SHIPPING POLICY

We work to get your Rivals gear out the door and on its way as quickly as possible. The following policy outlines what to expect after placing your order.

ORDER PROCESSING

In-stock orders are typically processed within 1–3 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

Once an order has entered fulfillment, we may not be able to modify or cancel it.

SHIPPING & DELIVERY

Shipping options and applicable costs will be displayed at checkout based on your order and delivery address.

Estimated delivery times begin once your order has been processed and transferred to the carrier. Delivery estimates are provided as a guide and are not guaranteed.

Carrier delays, weather, holidays, and other circumstances outside of Rivals' control may affect delivery times.

ORDER TRACKING

Once your order ships, you will receive a shipping confirmation with tracking information.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

GOLF BAG SHIPPING

Due to their size, Rivals golf bags may ship separately from smaller accessories or other products within the same order.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

PRE-ORDERS

Products listed as pre-orders will include an estimated shipping timeframe on the applicable product page.

Pre-order shipping dates are estimates and may change due to manufacturing, freight, customs, or other circumstances outside of our direct control.

If there is a significant change to the expected shipping timeframe, we will provide an update using the email address associated with your order.

If your order contains both in-stock and pre-order products, items may be shipped separately.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee changes once an order has entered fulfillment or shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

LOST, STOLEN OR MISSING PACKAGES

If your tracking information shows that your order has been delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, or building management before contacting us.

If your package appears to be lost in transit, contact Rivals Customer Support with your order number and tracking information. We will work with the carrier to investigate the shipment.

Rivals is not responsible for packages that are lost or stolen after confirmed delivery to the address provided at checkout. However, our team will make reasonable efforts to assist with carrier claims or investigations.

DAMAGED SHIPMENTS

Please inspect your order when it arrives.

If your order arrives with visible shipping damage, take photos of the packaging and product and contact Rivals Customer Support as soon as possible.

Please retain the original packaging while we review the issue, as it may be required for a carrier claim.

INTERNATIONAL SHIPPING

International shipping availability, rates, duties, taxes, and fees may vary by destination and will be displayed at checkout when available.

Unless otherwise stated at checkout, customers are responsible for any applicable import duties, taxes, customs charges, or brokerage fees associated with an international order.

Customs processing may also affect estimated delivery times.

QUESTIONS ABOUT YOUR ORDER

For questions regarding shipping, tracking, or an existing order, contact Rivals Customer Support and include your order number so we can assist you as quickly as possible.

Rivals reserves the right to update this Shipping Policy from time to time. The policy in effect at the time of purchase will apply to your order.