REFUND & RETURN POLICY

We want you to be confident in your Rivals purchase. If something is not right, we will work with you to make it right.

30-DAY RETURNS

Rivals accepts returns within 30 days of delivery.

To be eligible for a return, your item must be:

• Unused and in new, resellable condition

• Free from dirt, stains, odors, wear, or damage

• Returned with all original tags, accessories, and components

• Returned in its original packaging

Golf bags that have been used on the course, at the driving range, or otherwise show signs of use are not eligible for return.

Proof of purchase is required for all returns.

STARTING A RETURN

To request a return, contact our customer support team with your order number and reason for the return.

Returns must be approved before being shipped back to Rivals. Items returned without prior authorization may not be accepted.

Once your return is approved, we will provide return instructions.

RETURN SHIPPING

Customers are responsible for return shipping costs for standard returns, including returns related to preference, color, fit, or change of mind.

Original shipping charges are non-refundable.

If you received an incorrect, damaged, or defective product, Rivals will cover the applicable return or replacement shipping costs.

REFUNDS

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow your bank or payment provider additional processing time for the refund to appear on your account.

Rivals reserves the right to deny a refund or make a reasonable deduction from the refund if the returned product is damaged, incomplete, used, or not returned in its original condition.

DAMAGED OR DEFECTIVE PRODUCTS

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and include your order number along with photos of the product and packaging.

We will review the issue and, when appropriate, arrange a replacement, repair, or refund.

Damage caused by normal wear and tear, misuse, improper storage, accidents, modifications, or failure to properly care for the product is not considered a manufacturing defect.

EXCHANGES

The fastest way to exchange an item is to return the original item in accordance with this policy and place a new order for the replacement item.

If your requested replacement relates to a damaged, defective, or incorrect product, contact us before placing another order.

FINAL SALE ITEMS

Products specifically marked "Final Sale" at the time of purchase are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Gift cards are non-refundable.

PRE-ORDERS

Pre-order products may be cancelled for a full refund at any time before the order has entered fulfillment.

Once a pre-order has shipped, the standard 30-day return policy applies.

Estimated shipping or delivery dates provided for pre-orders are estimates and may change. If a significant delay occurs, Rivals will communicate updated timing when reasonably possible.

CONTACT US

Questions about a return, refund, or product issue can be directed to Rivals Customer Support.

Please include your order number and any relevant photos so our team can assist you as quickly as possible.

Rivals reserves the right to update this Refund & Return Policy from time to time. The policy in effect at the time of purchase will apply to your order.